Refund & Cancellation Policy
How to cancel or request refunds for StockTake purchases
Service brand: StockTake Online
Support email: support@stocktake.online
Effective date: 2026-10-31
Purchases processed by Paddle
For purchases completed using Paddle Checkout, Paddle acts as the merchant of record. Refunds, statutory withdrawal rights and payment disputes are handled under Paddle’s buyer terms and refund policy, including any mandatory rights that apply in your country. No single unconditional refund period applies to every country or transaction.
How to request a Paddle refund
Use the support or manage-purchase link in your Paddle payment receipt, or visit paddle.net. Paddle may review refund requests individually and will process approved refunds under its applicable policy and law. You can also contact StockTake about a software problem so that we can investigate.
Cancel recurring billing
Where a purchase includes recurring billing, use the subscription management facility in your Paddle receipt or Paddle customer portal to cancel future renewal. Cancellation of future renewal does not automatically refund earlier payments. The billing terms displayed at checkout apply.
Manual payments
For orders using the separately offered manual payment method, request cancellation or refund by contacting StockTake through the Contact page, including your order reference without sharing payment-card or banking secrets. We will review the request against the applicable purchase terms, the fulfillment status and mandatory consumer rights. No refund eligibility is presumed solely because a request is made.
Product problems and mandatory rights
If you encounter a material problem with access or licensed functionality, contact StockTake for support. Nothing in this policy limits non-waivable consumer rights under applicable law, and provider rules take precedence where legally required.
Refund effects
After an eligible refund is confirmed, the affected paid license or access may be adjusted consistently with the transaction and applicable law. StockTake does not issue Paddle payment refunds directly outside Paddle’s authorized process.